Description
Product SKU
CON-OSE-C9200L2E
Product Description
Cisco Smart Net Total Care Onsite 8x5x4
Product Overview
Provides 24x7x365 access to Cisco Technical Assistance Center (Cisco TAC), 24x7x365 access to major and minor software updates for the covered device, business hours fault reporting (8×5) and replacement of failed hardware within 4 business hours.
Software Support
24×7 Software assistance and downloadable updates
Hardware Support
Business Hours fault reporting (8×5), replacement hardware to arrive within 4 business hours
Onsite Engineer
A Cisco Engineer will install replacement hardware.
Advance Replacement
Replacement hardware is sent before the faulty equipment is returned.