Cisco Smart Net Total Care Comprehensive Support Guide

Maximize your Cisco network investment with comprehensive support, software updates, and expert technical assistance through Cisco Smart Net Total Care.

What is Cisco Smart Net Total Care?

Cisco Smart Net Total Care is Cisco's premier support service that provides comprehensive technical support, software updates, and expert guidance for your Cisco network infrastructure.

24/7 Technical Support

Round-the-clock access to Cisco-certified engineers for assistance with networking issues.

Software Updates

Download software updates for Cisco products to keep your network secure and up-to-date with the latest features.

Hardware Replacement

Advanced hardware replacement with next-business-day delivery for covered equipment.

Key Benefits of Smart Net Total Care

Transform your network support experience with comprehensive coverage and expert assistance.

Faster Issue Resolution

Get immediate access to Cisco's global support team with guaranteed response times based on your SLA level.

Improved Network Uptime

Rapid response help minimize downtime and maintain business continuity.

Cost Predictability

Fixed annual costs for comprehensive support, eliminating unpredictable emergency repair expenses.

Access to Latest Updates

Stay current with software updates, security patches, and feature enhancements for your Cisco equipment.

Expert Technical Guidance

Leverage Cisco's deep technical expertise for network optimization and best practices implementation.

Rapid Hardware Replacement

Next-business-day hardware replacement for covered equipment to minimize service disruption.

Available Service Level Agreements (SLAs)

Choose the support level that best matches your business requirements and criticality.

Standard Support

Business Hours Coverage

  • Response Time: 4 hours during business hours
  • Coverage: Monday-Friday, 8 AM - 5 PM
  • Hardware Replacement: Next business day
  • Software Updates: Included
  • Best For: Non-critical environments

Enhanced Support

Extended Hours Coverage

  • Response Time: 2 hours during business hours
  • Coverage: Monday-Friday, 8 AM - 5 PM
  • Hardware Replacement: 4 hours
  • Software Updates: Included
  • Best For: Business-critical environments

Premium Support

24/7 Coverage

  • Response Time: 1 hour, 24/7
  • Coverage: 24 hours, 7 days a week
  • Hardware Replacement: 4 hours
  • Software Updates: Included
  • Best For: Mission-critical environments

What's Covered

Comprehensive coverage for your Cisco network infrastructure and software.

Hardware Coverage
  • Routers and Switches
  • Wireless Access Points
  • Security Appliances
  • Unified Communications
  • Data Center Equipment
Software Coverage
  • IOS Software Updates
  • Security Patches
  • Feature Enhancements
  • Bug Fixes
  • Configuration Assistance

Ready to Get Started?

Let our Cisco experts help you choose the right Smart Net Total Care plan for your business needs.