Terms of Service

1. Acceptance of Terms

By accessing and using the services of Protract Services LLC ("Company", "we", "us", or "our"), you accept and agree to be bound by the terms and provision of this agreement.

2. Description of Services

Protract Services LLC provides comprehensive IT services including but not limited to:

• Managed IT Services and Support
• Cisco Networking Solutions
• Cloud Infrastructure Management
• Cybersecurity Services
• Data Backup and Recovery
• Technical Consulting

3. Service Level Agreements

Service level commitments are outlined in individual service agreements. We strive to maintain 99.9% uptime for managed services, with specific SLAs detailed in your service contract.

4. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Cooperate with our technical team during service delivery
• Maintain appropriate security measures on your systems
• Comply with all applicable laws and regulations
• Pay all fees according to the agreed schedule

5. Payment Terms

Payment terms are specified in individual service agreements. Generally:

• Invoices are due within 30 days of receipt
• Late payments may incur additional charges
• Services may be suspended for non-payment after appropriate notice

6. Limitation of Liability

To the maximum extent permitted by law, Protract Services LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

7. Intellectual Property

All intellectual property rights in our services, software, and documentation remain the property of Protract Services LLC unless otherwise specified in writing.

8. Confidentiality

We maintain strict confidentiality regarding your business information and data. We will not disclose confidential information to third parties without your written consent, except as required by law.

9. Termination

Either party may terminate services with appropriate notice as specified in the service agreement. Upon termination, all outstanding fees become immediately due.

10. Website Usage

By using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit any malicious code or harmful content

11. Governing Law

These terms are governed by the laws of the State of Georgia, United States. Any disputes will be resolved in the courts of Georgia.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these Terms of Service, please contact us: